Frequently Asked About Our Policies
Our full terms of service and privacy policy are linked at the footer of the site and in your account settings. You can also request a PDF version via email. We update these quarterly, so check back regularly for any changes affecting your account.
You can request account closure through your account settings or by contacting support. We'll verify your identity, settle any pending withdrawals, and process the closure within 7 business days. Your data is retained per local law, then securely deleted.
Log into your account and go to Settings > Privacy > Request Data Export. We'll compile your account history, deposits, withdrawals, and personal information within 7 days and send it as a downloadable file.
Yes. All deposits and withdrawals are processed through secure payment gateways with encryption. Your payment details are never stored in full on our systems. Refunds for failed transactions are processed back to your original payment method within 3–5 business days.
If you dispute a withdrawal or believe your account has been accessed without permission, contact support immediately with your account ID and transaction details. We investigate disputes within 10 business days and may request identity verification or transaction receipts.
Yes. You can update your email, phone number, and address in your account settings anytime. For legal name changes or country updates, contact support with supporting documents. Some changes may require re-verification before your next withdrawal.
We retain all transactions and account activity for the period required by local law. Once your account is closed, we archive records for audit purposes for up to 7 years, then securely delete them. You can download your history anytime before closure.
